How do I consign?
We ask that you send pictures of the items to firstname.lastname@example.org. If we receive your email, you will see an immediate auto-response that it arrived. If not, please verify that the email address is correct or check your spam or junk folder.
We will respond to your inquiry within 1-2 business days. You can then set an appointment to drop off your accepted items or schedule a pickup by our movers for a fee.
If you drop off your items, there is a one-time set up fee of $50 to become a consignor. You will have an online account where you can view your inventory, the status of said inventory (whether it is in the store or on online auction). For store inventory, you can see the price and when it sells.
Our pickup fees are $70 per hour per mover (minimum of two movers), billed in 15-minute increments. Other fees such as materials and fuel surcharges may apply.
If you have specific information regarding your items, such as artist or manufacturer, appraisals, age, value, etc., please attach it to the item. We ask that you do not email us the information as we have multiple teams processing your merchandise.
Is the process different for Women’s clothing and accessory consignment?
Yes! You have one of two choices when you consign clothing with us. First, you can drop off items at the store Monday through Friday during store hours. We will price and inventory your items and donate what is not sellable to Planet Aid. The other option, if you want your items that we cannot sell back, you can make an appointment and we will go through your pieces while you shop and give you back what we cannot take.
Keep in mind that all items must be on hangers, gently used or new, clean, wrinkle free, free of odors, in season, and current style (unless luxury brands or vintage pieces). We can only accept 25 items or less at one time. Items will be marked down at 30 days and then donated at 60 days. High end items that have not sold in the store will be sold on our online auction.
What is my commission split?
There is a 50/50 split on all items.
What items do you NOT take?
Commercial office furniture, cribs baby items, toys (except vintage collectible toys), entertainment centers, lamps without shades or damaged shades, unframed, damaged, or dated artwork, mattresses/box springs (unless less than five years old in very good condition), particle board furniture, draperies or window treatments, items in need of repair, cleaning or refinishing, furniture with outdated upholstery, everyday dishes or glassware, outdated attire unless vintage or luxury designer brands.
QUALITY GUIDELINES: Transitional Design accepts quality furniture. Merchandise must be clean and ready to be presented for resale. Upholstered furniture should be vacuumed, including under the cushions, free of dust, cobwebs, rips, stains, tears, sun damage and excessive wear. Smoke free/ odor free/ pet hair free/ mold and mildew free. Cushions should have little to no sagging and be true to their original shape. All parts for items must be included and labeled appropriately. The legs and frame must be sturdy.
How do I access my online account?
Once we have entered your Selling Agreement, you will receive an email with your login information for transitionaldesign.consignoraccess.com. Your username will be your consignor ID and you will need to reset your password. You will see all your items and whether they are in the store with a price, or on our online auction. Online auction items will show $0. Once the item sells on auction, you will receive a statement via email with the selling price. You will also be able to see the status of store items.
Will you contact me when my items have sold?
We have over 20,000 customers in our system, so we are unable to contact you personally. However, you have 24/7 access to your online account that provides a status on all items you are consigning. Please view your online account at: transitionaldesign.consignoraccess.com.
How do I receive payment for my sold items?
We mail checks the following month after an item is sold. You may receive two checks, one for the sold auction items and one for the sold store items. You will also receive statements of what was sold on auction and in the store. You will receive the auction statements via email approximately a week after the auction ends and the store statement will be included with the checks. You may also choose to use your payout as a credit to use in our store. We do not mail checks under $20. You may either come in to pick up your money or you can use it as store credit. Coming soon…direct deposit into your bank account.
What happens if I lost my check?
Please email us at email@example.com and we will be happy to cut another check for you. There is a $40 stop payment fee that will be deducted from your check.