Getting Started & FAQs
Looking to consign?
At Transitional Design, consignment is a partnership that turns your quality furniture, home decor, ladies' clothing, luxury handbags, and shoes into profit without the hassle of selling it yourself.
We make it simple and stress-free. Your items are reviewed, professionally presented, and placed in our curated showroom or online platforms to reach the right buyers and maximize value.
After a sale is finalized, we manage the payment and logistics, providing you with a competitive percentage of the proceeds. We ensure that whether you have a single heirloom or an entire estate, the process is stress-free.
Getting Started
Important Details to Get Started
Please know there is a one-time setup fee of $50 to become a consigner with Transitional Design. This is to set up your online account, so you’ll be able to view your inventory of items you are selling, see the status of said inventory (whether it is in the store or on online auction). For store inventory, you can see the price and view when it sells.
If you need your item picked up by our moving team, we will waive the $50 setup fee. Our pickup fees are $80 per hour/per mover (with a minimum of two movers – for safety reasons). The movers are billed in 15-minute increments.
How to Sell
Furniture/Home Decor
Take pictures of the item you want to sell. Provide front, side, and back views of the item.
Email the pictures and specific information about your item(s), if applicable, such as the artist, manufacturer, appraisals, age, value, etc. to our email address: consignment@transitionaldesign.net.
You will receive an automatic receipt email. If you don’t receive a receipt email within 5-minutes, please confirm it was sent to the correct email address. Also check your spam/junk email folder.
We’ll respond to you within 1 to 2 business days.
Some of the items not accepted
- Any items with musty or pet odors or from a smoker's home
- Furniture that has mold, mildew or water damage
- Rugs with stains, torn or dirty fringe
- Televisions that are more than 10 years old
- Upright pianos and organs
- Baby cribs
- Toys (except vintage collectible toys)
- Entertainment centers
- Lamps without shades or damaged shades
- Artwork that is unframed, damaged, or dated
- Mattresses/box springs (unless less than five years old and in very good condition)
- Draperies or window treatments
- Everyday dishes or glassware
- Particle board furniture
- Items in need of repair, cleaning or refinishing unless it’s Mid-Century Modern
- Animal mounts of any animal that exists in Ohio
- Items with low resale value (under $30 or $25)
Women's Clothing and Accessories
If you have high-end items you'd like to consign, the first step is to schedule an appointment with our team. Here is how you can get started:
- Click the "Let's Talk" button: Fill out the quick form, and we will call you at your convenience to set up a time. (Or, feel free to call our office directly!)
- Speak with us in-store: If you are already shopping with us, any staff member can schedule an appointment for you right at the counter.
Consignment Appointment Hours:
Tuesdays, Wednesdays, and Fridays | 10:30 AM – 4:00 PM
Important Consignment Policies
- Markdown Schedule: To keep inventory moving, items are automatically marked down at 30 days and 60 days.
- The 90-Day Policy: After 90 days, unsold items will either become store inventory or be donated. Please note: Seasonal items may follow a modified schedule.
- Luxury & Designer Items: To maximize exposure, select designer shoes, handbags, or accessories that do not sell in the store will be moved to our online auction platform rather than being donated.
Guidelines for Clothing Items
- We can only accept 25 items or less at one time
- All items must be clean, pressed and on hangers
- Free of odors
- In season
- Current style (unless luxury brands or vintage pieces)
Guidelines for All Other Items
- Merchandise must be clean and ready to be presented for resale
- We only accept quality furniture
- Upholstered furniture should be vacuumed, including under the cushions, free of dust, cobwebs, rips, stains, tears, sun damage and excessive wear
- Must be smoke, odor, pet hair, mold and mildew free
- Cushions should have little to no sagging and be true to their original shape
- The parts for items must be included and be true to their original shape
- IMPORTANT: All parts for items must be included and labeled appropriately
Consignment FAQ
Do the items I want to consign need to be clean and in good condition?
- Yes, they must be clean and ready to be presented for resale.
- Upholstered furniture should be vacuumed, including under the cushions, free of dust, cobwebs, rips, stains, tears, sun damage and excessive wear. Smoke free/odor free/pet hair free/mold and mildew free.
- Cushions should have little to no sagging and be true to their original shape. All parts for items must be included and labeled appropriately. The legs and frame must be sturdy.
- The exception is Mid-Century Modern furniture. We may except those items in any condition.
What is my commission split?
- There is a 50/50 split on all items other than vehicles.
How do I access my online account?
- Once we have entered your Selling Agreement into our online system, you will receive an email with your login information from transitionaldesign.consignoraccess.com.
- Your username will be your consignor ID and you will need to reset your password. You will see all your items and whether they are in the store with a price, or on our online auction. Online auction items will show $0.
- Once the item sells on auction, you will receive a statement via email with the selling price. You will also be able to see the status of store items. If you have questions regarding your online account please, email customersupport@transitionaldesign.net.
Will you contact me when my item has sold?
- No, we have over 6,000 customers in our system, so we are unable to contact you personally. However, you have 24/7 access to your online account that provides a status on all items you are consigning.
- You can view your online account at: transitionaldesign.consignoraccess.com.
How do I receive payment for my sold items?
Payouts are issued monthly. You will receive payment during the month following the sale of your item (for example, all items sold in June are paid out in July). Your payout will consolidate earnings from both our online auctions and our resale store into one single payment.
You have three convenient ways to receive your earnings:
- Direct Deposit: Funds are deposited directly into your account (requires a separate one-time signup via SimpleACH, view how to sign up here).
- Mailed Check: A physical check is sent to your address on file.
- Store Credit: You may choose to use your payout balance as credit toward your next favorite find in our Broadview Heights shop!
Service Fees for payments:
- Direct Deposits: $3.00 convenience service fee. This covers associated bank charges.
- Checks: Processing fees to print and mail a check is $5.00.
Important Details
- Minimum for Mailing: To remain efficient, we do not mail checks for balances under $25.
- Small Balances: If your payout is under $25, you are welcome to stop by the store to pick up your payment in person or apply it as store credit.
What happens if I lost my check?
- Please email us at consignment@transitionaldesign.net and we will be happy to cut another check for you.
- NOTE: There is a $40 stop payment fee that will be deducted from your check.
Important Note:
Once an ACH payment is processed, it cannot be reversed unless the payment fails, typically due to incorrect bank information entered into SimpleACH. ACH payments may take 2 to 5 business days to appear in your bank account, depending on your bank’s processing times.
Turn Your Treasures into New Possibilities!
Reach out to us today to learn more about our current consignment terms or to see if your items are a good fit for our shop!
Click the yellow "Let's Talk" button below to schedule a call to discuss your items or to schedule a drop off appointment.